FAQs

Simply go to our contact page on our website and fill out the appropriate contact form. The quote will be sent to you via email, along with instructions on how to secure your event with us.

We recommend contacting us after you have booked your venue, or at least two weeks before the event date.

After submitting an inquiry, we'll send you a quote to review after the details of your event have been provided and availability has been confirmed. After confirming, a 25% non-refundable booking fee will be charged to secure the date and time of your event. The remaining amount is required 3 business days before the booked event.

A non-refundable retainer of 25% of your total is due, which reserves your event date and time. The deposit will be applied to your total. The remaining balance is due 5 days before your setup or event date.

Must have a standard outlet within 15 feet of the backdrop location and a reliable wifi connection. An additional charge is required for us to provide either WiFi or power.

 INDOOR: Many air-filled balloon designs can be kept inside for weeks! The lifespan of the balloons will be determined by the space environment. If kept inside, all of our helium balloons will float for at least three days, but usually much longer!

OUTDOOR: We cannot ensure that balloons will endure for a certain length of time when used outside. The sun, heat, wind, rain, and other environmental factors all have an impact on the balloons' longevity.

No, we cannot guarantee the quality of balloons not supplied by us, nor can we estimate their lifespan.

We offer a pricing range for our most popular designs. However, we are pleased to give you a free price estimate tailored to your specific occasion. 

*Options are listed on our price list.

• First, inform the front desk or guest services at your hotel of the name of your room designer after check-in.

• We will pick up the room key and start working on your room. Prep time is one hour to one and a half hours. We will be in constant communication via text message.

• Once we are done, we will leave the room key inside the room.

Backdrops

We certainly can! However, it’s important to note that outdoor installations do not last as long as interior installations. Either location will be fantastic for your celebration.

Photo Booth

Yes, however, it will only depend on the location, weather, and temperature of the event space. Adequate power sources and coverage would also need to be provided.

We cannot guarantee that we will be able to assist you the same day, given how some balloons may not be in stock, but it's worth a shot!

*Expedited Service Fee may apply.

Orders can be canceled up to 72 hours before the event, but deposits are non-refundable.

Yes, changes may be made up to 2 weeks prior to your scheduled event date. Changes requested less than two weeks in advance may be accommodated, but may incur extra service costs.

I can create and set up your balloon decoration in thirty minutes to four hours, depending on the size and design of your decoration.

Yes! Our latex balloons are created from natural ingredients and degrade at the same pace as an oak leaf. Although mylar (or foil) balloons are not biodegradable, they can be recycled.